Shipping is a flat rate of $49.00 to any location in the continental USA. All orders are shipped through FedEx Priority Overnight which has a delivery time of 10:30am to most areas. If needed, your package will contain a Heat or Cold pack at no additional charge. We ship every Monday, Tuesday and Wednesday. If you would like a specific day please let us know in the comment box when you check out. Otherwise, we will ship on the next available day. If you would like to have your package held at your local FedEx location please supply us with the full address of the location in the comment box when checking out.
Reef Pets strives to offer only the healthiest and best quality live coral possible. We offer a Live Arrival Guarantee on all of our coral. However, in the rare event of a DOA (Dead On Arrival) coral an email must be sent to us within 2 hour of the first delivery attempt. Please send the email to firstname.lastname@example.org. Within the email please list your name, address, phone number along with clear photos of the DOA coral. If this information is not received within 2 hour Reef Pets will not honor our Live Arrival Guarantee. DOA’s will be resolved by a credit issued on ReePets.com minus any shipping charges. The credit must be used within 60 days and cannot be used toward shipping. After 60 days the credit expires.
- All orders are shipped through FedEx Priority Overnight which are delivered by
10:30am to most areas.
- Tracking information will be sent on the day shipping takes place.
- Reef Pets will not be held responsible for any delays caused by FedEx that result in loss.
- Our guarantee is void if the package is not signed for and delivered on the first attempt.
- If you would like to waive the signature please leave a note in the comment box when
checking out. Please note, if a signature is waived our Live Arrival Guarantee will be void.
- If the package is refused for any reason the customer is responsible for the full cost of the purchase.