Shipping is a flat rate of $39.95 to any location in the continental USA. All orders are shipped through FedEx Priority Overnight which has a delivery time of 10:30am to most areas. If needed, your package will contain a Heat or Cold pack at no additional charge. We ship every Monday, Tuesday, Wednesday and Thursday of each week. If you would like a specific day please let us know in the comment box when you check out. Otherwise, we will ship on the next shipping day. If you would like to have your package held at your local FedEx location please supply us with the full address of the location in the comment box when checking out.
Reef Pets strives to offer only the healthiest and best quality live coral possible. We offer a Live Arrival Guarantee on all of our coral. However, in the rare event of a DOA (Dead On Arrival) coral an email must be sent to us within 2 hour of the first delivery attempt. Please send the email to firstname.lastname@example.org. Within the email list your name, address, phone number along with clear photos of the DOA coral. If this information is not received within 2 hour Reef Pets will not honor our Live Arrival Guarantee. DOA’s will be resolved by a credit issued on ReePets.com minus any shipping charges. The credit must be used within 90 days and cannot be used toward shipping. After 90 days the credit expires.
- All orders are shipped through FedEx Priority Overnight which are delivered by
10:30am to most areas.
- Tracking information will be sent on the day shipping takes place.
- Reef Pets will cover losses created by shipping delays with a credit minus shipping fees.
This does not include Saturday deliveries. Reef Pets does not cover delays for scheduled Saturday deliveries.
- If the package is refused for any reason the customer is responsible for the full cost of the purchase.